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Born and bred in Ho Chi Minh City, Shan is a UX enthusiast with the ability to design toward user-centered solutions. Since residing in both creative agencies and product companies for more than 6 years, she’s gained good experience of working on practical design and digital experience. 

Works

PRODUCT DESIGNER @ ROCKETLEVEL

2021-Present

  • Work with managers to produce project requirements.

  • Design hi-fi prototypes and write user stories on Jira for the product team to work on.

  • Test the stories and work closely with developers to resolve bugs.

  • Work with Sales and Customer Support teams on the marketing materials for the product.

  • Develop and maintain pattern library.

  • Conduct the internal Usability Testing sessions.

  • Manage the backlog items for Design.

UX DESIGNER @ HANSEN TECHNOLOGIES

2 yrs 7 mos, 2018-2021

  • Produce design hand-off documents, Axure prototypes and user flow in Confluence. 

  • Collaborate with developers, PO and BA to resolve the gap between design and development.

  • Receive new tasks then coordinate the work of the design team.

  • Review the implementation of design to identify errors and propose visual treatments to the development team.

  • Develop and maintain pattern library.

  • Conduct the internal Usability Testing sessions.

  • Manage the backlog items for Design.

  • Write user guide and product documents on Confluence.

PRODUCT DESIGNER @ ROCKETLEVEL / RADIUS ONLINE

2 yrs 10 mos, 2016-2018

  • Design wireframes and InVision prototypes. 

  • Produce hand-off documents to developers via Zeplin. 

  • Conduct UX research in In-house focus group for requirements and feedbacks.

  • Gather feedbacks from customers and identify problems.

  • Review the implementation of design to identify errors and propose visual treatments to the development team.

  • Develop and maintain pattern library.

  • Design branding assets for marketing and sales team, such as Banner, Post Ad, Instagram Story, Lead Magnet.

DESIGN LEAD @ TOMORROW GROUP

1 yr, 2015-2016

  • Discuss with clients to clarify requirements and feedbacks.

  • Propose the design approach to clients and the team.

  • Plan and allocate the work to the team.

  • Review and approve designs, artwork, and graphics made by other members.

  • Monitor project progress and deliverables.

  • Present designs to clients for approval.

  • Manage design assets.

  • Handle design tasks when staff is short-handed.

GRAPHIC DESIGNER @ NAHI VIETNAM

2 yr 1 mos, 2013-2015

  • Produce wireframes, prototypes for mobile app.

  • Design app logo and brand guideline document.

  • Produce high-quality design assets for development team.

  • Assist Design Lead with design presentations in meetings.

  • Design graphical materials for Marketing and Sales teams, such as Standee, Banner, Event Backdrop, Brochure, Presentation.

Skills

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